Hyperia Feature Update - Clip Sharing

Remote work has us in more video meetings than ever before. Today, the status quo for a client meeting or team collaborations session is via Zoom or Google Meet. A recent report from Owl Labs shows that the shift to remote work environments has dramatically increased their use of video meetings, with more than 50% more meetings taking place over video than pre-COVID. While it may sound exhausting to interact through your computer all day (and it is for some), there is light at the end of the tunnel. Because these meetings are digital, they can be recorded, transcribed, clipped, and shared, allowing your team to opt-out of the session without the fear of missing out on the events. Hyperia aims to help keep your team informed while attending fewer meetings. 

Effective knowledge sharing is critical to the health of an organization. When knowledge is accessible to all, employees feel more connected to the company, the customer's needs, and see themselves as part of a more significant effort. To help reduce the friction of knowledge sharing, we've launched a clip sharing capability that doesn't require the viewer to sign in to watch the clip, making the end-to-end experience as frictionless as possible. With this tool, the links to the most important parts of your business meetings can live in Slack, Notion, Salesforce, Gainsight, or any other SaaS service in your workflow. 

Creating a clip is fast and easy when you have the right features; here's how to use Hyperia's clip sharing capability:

TLDR

1. Find the moment you want to clip in the conversation timeline using transcript search.

2. Highlight text in the text transcript or drag selection bars on the conversation timeline to select the clip region.

3. Click 'Share' and grab a link you can paste into your favorite tool (email, Slack, your CRM, etc).  

The first step in the clip creation experience is to find the part of the meeting you want to share. Transcript search is one way to navigate, and the other is using the conversation timeline. Hyperia's speaker-separated conversation timeline shows the cadence of a meeting, and because everything is clickable, it is one of the fastest ways to navigate through a call. You can even navigate to specific parts of screen shares in the timeline (for example, the spot where "slide 4" was shown on screen). 

Step two of sharing is to create the clip. For a shorter clip, it's best to highlight the section of the transcript to include. But sometimes, you want to make a more extended clip, and for longer clips, it's very convenient to use the conversation timeline 'selection bars' to extend the start and endpoints of a clip.  

The last step of clip sharing is to share the link. Adding a comment to the clip can be helpful for the viewer, especially when a clip is shorter in duration where context can be a challenge. This also helps the viewer understand if the clip is something they need to review. To reduce friction associated with viewing the content, anyone with the link can view the video; no sign-in required. 

Clip sharing makes the moments that matter more accessible to the rest of your team. Here are few example use cases that illustrate the value of sharing a clip. 

• Your team has a 2-hour collaboration session with several good ideas and information; the key decisions and next steps are summarized at the end of the meeting to ensure everyone is on the same page. Historically, someone needs to type out the notes and next steps and send a follow-up email, relaying the information to other stakeholders. Now, the process is mere seconds to create a clip of relevant key points of a meeting and share a link with others. 

• A customer describes their pain, their process, or their buying criteria. A sales rep types out this information in a CRM or their notes to relay to the team. A clip captures what happens in the customer's actual voice, giving the team much needed added context. 

• A client describes a technical issue or requirement to a support rep. The rep struggles to use the exact terminology that the client used when relaying the problem to engineering, making it challenging for the company to decipher what's happening. A clip frees the support team from this difficult task. 

• A job candidate has a fantastic answer to a complicated question. The interviewer advocates hiring the candidate, but this requires another meeting with all the stakeholders explaining why this interview was great. A clip illustrates why this candidate is unique and the perfect fit for the company by sharing the actual moment.

• A few questions come up for the technical lead who isn't on the call during an engineering handoff. A discussion ensues, and technical decisions get made. Validating the assumptions are correct requires effort, and the context of the discussion is often lost. A clip of assumptions made during the meeting is a great way to get the technical lead on the same page. 

• A customer-facing team wants to share their best interactions or a complicated question. Sometimes capturing a customer interaction is best done with a video clip. 

We're often looking to extract patterns from our conversations. How many times does a feature request occur? Is there a list of clips that describe the customer's pain? Organizing similar clip types can be a challenge, so Hyperia supports tagging to aggregate similar moments across many different calls. Tags can help you understand how many times customers asked for the feature, who asked for it, and if the request is increasing or decreasing in frequency. Think of it as a playlist of similar events for all your interactions. 

While Hyperia makes it easy to share moments from your Zoom calls, it can be hard to remember to go back and create a clip. With Hyperia's rules and automation capabilities, you can set specific phrases, customer sentiments, or topics to trigger a tag. So now, action items, customer questions, negative opinions, competitor mentions, and more can all be tagged and added to your playlist.  

Sharing clips with users outside of your Hyperia organization is one of our most recently requested features. We'd love for you to give this new capability a try, and please reach out if you have any questions or feedback!