Communication is a fundamental part of working with others. It is how we share information and ideas. In recent years, we have seen a variety of AI technologies emerge that are changing the way we communicate. These new technologies are helping companies enhance their internal, client, partner, investor, and media communications.
Work Communication Is Changing
For decades, we have used email and traditional telephones as our primary means of communication at work. However, in recent years, we have seen an explosion of new communication technologies. We now have the tools to communicate using text messages, video conferencing, chatbots, and more. These new modes of communication are helping us collaborate in entirely new ways.
We are now seeing the emergence of AI technologies that can optimize and streamline our communication processes. These technologies are enabling us to share and receive information more efficiently. Companies are starting to use AI assistants that can assist employees in preparing for meetings or automating tasks such as note-taking or preparing follow-ups.
The combination of new digital communication modalities with AI has created a new data source for companies to leverage for enabling process optimization and better customer understanding.
Role Of AI As An Enabler
AI is playing a large role in the emergence of these new communication technologies. AI systems are helping companies automate mundane tasks such as scheduling meetings, writing meeting minutes, and preparing follow-up emails.
In addition, AI is transforming workplace communication data into a new source of knowledge for companies. AI is helping companies understand their own internal communication patterns and habits. It is also helping them understand how their customers are communicating with them. This provides a new ground truth data source that can help optimize business processes and enhance the overall customer experience.
There are many different modes of communication that are important in the modern workplace. These include email, video conferencing, and group chat. Each of these modalities has its own strengths and weaknesses. Companies are using a variety of different tools to communicate both internally and externally.
Email And Chat
Email is still a very important part of communicating at work. Email also has a long history of being a reliable way to deliver messages. However, email is not without its problems. It can be slow for certain types of interactions and is not very effective in communicating important information such as emotional tone.
We are now seeing the rise of new chat technologies that are coming to replace email. These tools include Slack, Microsoft Teams, and other group chat solutions. These tools offer a much richer way to communicate with co-workers. They also offer the ability to communicate in real-time and synchronously.
VoIP And Video
We are also seeing the rise of new VoIP and videoconferencing technologies that are emerging to replace traditional telephony. These systems include Zoom, Google Meet, and other similar tools. These systems are very effective for real-time communication. Video enables teams to see one another, easily express emotional tone and nuance, and collaborate more effectively.
Video is also an extremely popular medium for communicating externally with customers. Video calls can be a very effective way to share information about a product or service with a customer. Employees can share their screens and show a customer a product or service. It is also easier to establish rapport and trust through video calling, which makes it an effective way to close a sale.
Face To Face
In person communication still serves an important role in the workplace. However, with the rise of geographically distributed teams and the impact of public health concerns such as COVID-19, we are seeing a decline in face-to-face meetings.
Even when some employees are meeting face-to-face, others may be connected using video or other communication technologies. It has become important to be able to communicate effectively both in-person and remotely.
AI Technologies That Matter
There are a variety of different AI technologies that are emerging to support better workplace communication. AI is helping companies automate much of the routine work that goes into communication. It is also helping them analyze the data that communication creates to create better business outcomes.
We are seeing the emergence of voice AI systems that can enable us to communicate more efficiently. These systems are capable of understanding human speech, taking notes in meetings, keeping track of decisions and action items, and automating other tasks.
Speech recognition is an important underlying technology that makes these systems possible. Speech recognition technology is not new. However, in recent years, we have seen it become more much accurate and reliable. Today's speech engines are capable of understanding the fast-paced flow of conversation that occurs in calls and meetings.
The rise of video-enabled communication modalities has led to the emergence of computer vision as an important tool for understanding workplace communication. Computer vision is an AI technology that enables computers to understand images and videos.
Videoconferences frequently involve screen sharing. This can be a very effective way to demonstrate products and services to customers. Computer vision enables computers to understand the content on the screen. This provides a new data source that can help understand how sales reps are interacting with customers, what sort of marketing materials or decks are being shared, and more.
Language processing is another important AI technology that is emerging in the workplace. This technology enables computers to understand human language. This can be used to understand the meaning of the written text, transcribed speech, and text extracted from video or images.
Natural language processing (NLP) is an important aspect of language processing. NLP enables computers to extract meaning from text. It can be used to tag the content of a document, extract the sentiment from a text, or summarize information.
Automated chatbots are another important AI technology that is emerging in the workplace. These tools allow us to communicate with computers in a natural language. This can be very helpful for sharing information and answering simple questions.
Chatbots are not new. However, they have recently become very popular and useful. This is because of advances in natural language processing enabled by deep learning and AI.
AI Meeting Assistants
AI meeting assistants pull together many of the different AI technologies that we have been discussing in this article. These systems are designed to automate many of the common tasks associated with meetings. This includes assisting in meeting preparation, taking notes, keeping track of key decisions or action items, and preparing meeting minutes or follow-up emails.
These systems typically integrate a company's calendar, calling, and video collaboration tools. They can also integrate with a company's CRM, email, and other systems. This enables the AI assistant to automatically attend and record calls and meetings, transcribing and summarizing interactions into a machine-readable format that can be used to drive a variety of downstream processes, such as enabling conversational intelligence.
AI assistants are a powerful way to enhance workplace communication. They are also a good example of how AI is enabling companies to integrate and automate communications across the enterprise.
Benefits Of AI Assistants
AI meeting assistants provide many benefits to companies. Note-taking is a time-consuming and tedious task. AI meeting assistants can take over this role and prepare meeting minutes in seconds. This provides a huge time saving for companies. Employees are now able to spend more time on high-value tasks such as brainstorming and engaging with customers. This can be a huge benefit for companies.
AI meeting assistants also help companies avoid errors that humans are prone to make. They can ensure that all action items are captured, that everyone is on the same page, and that knowledge is effectively captured from internal and client-facing interactions.
Other benefits of AI meeting assistants include:
1. Increased revenue. Sales and marketing teams can use AI assistants to engage with customers and prospects more effectively. These systems can ensure customer issues are properly identified and follow-ups are sent in a timely fashion.
2. Better customer experience. AI assistants can help companies understand how customers are communicating with them. This enables companies to find gaps in their processes, and create better customer experiences.
3. Improved productivity. These systems help employees make better use of their time by automating many of the common tasks that go into running a meeting. This allows employees to focus on other high-value tasks.
4. Reduced miscommunication. AI meeting assistants enable companies to avoid many of the common mistakes and misunderstandings that occur during meetings. This can help improve workplace interactions and avoid unnecessary frustration.
5. Improved knowledge capture. These assistants can also help companies capture knowledge and insights from internal and client-facing meetings. This is a great way to improve the quality of internal communications and turn communication data into a powerful source of knowledge for the company.
Future Of Work Communication
We are seeing a lot of change in the way we communicate at work. New communication modalities are emerging. These modalities are more effective, efficient, and natural. They are also more adaptable to the different ways that teams work.
AI will continue to be integrated into workplace communication tools to drive even more change. These systems will start to play more of an active role in calls and meetings. They will start to take over more of the tasks associated with communication, such as meeting facilitation, looking up relevant information, and automating data entry or interactions with a company's various business systems.
There will also be a rise in new communication modalities. This includes entirely new technologies such as holographic and augmented reality technologies. These new forms of communication will further tear down barriers and enable more natural forms of interacting across physical distances.
Another area to watch will be the rise of new AI tools that enable better collaboration. This will include a variety of technologies that provide new ways to interact such as enabling real-time translation of languages or creating a shared virtual workspace. It will also include technologies that enable greater cooperation between people and AI assistants, as these systems become more common in the workplace.
AI is transforming the way we communicate at work. It is helping us to communicate more effectively with our customers, partners, and investors. It is also helping us to collaborate more effectively with our colleagues and other team members. These systems are just starting to emerge and they will continue to evolve over the next few years.
AI meeting assistants are enabling many companies to leverage voice AI, natural language processing, and computer vision to automate much of the work that goes into running a meeting. These tools are becoming increasingly popular due to the cost and time savings they provide.
We will continue to see more innovation in workplace communication tools like AI and related technologies as they continue to become more powerful and widespread.