Conversational Intelligence for Customer Success
Identify client needs, risks, and opportunities with Hyperia's AI Assistant. Our conversational intelligence solution captures and highlights critical client interactions and integrates them into your existing CS software stack.
Post Call Insights
Perfect onboarding experiences
Eliminate risk and friction in customer onboarding with a clear understanding of the customer’s previous interactions.
- AI highlights of sales calls, eliminating hand-off friction
- Call summaries, extracted call clips and screen share sent to your team
Conversational Analytics
Identify client needs, risks, and opportunities
Track and get notified of key events and take proactive measures that improve customer outcomes.
- Use the AI enrichment stack and call metadata to track KPIs over time, and identify churn risk before it's too late
- Track buying signals and opportunities for upsell
Search and Discovery
Find the Moment You Are Looking for with Powerful Search
Advanced search enables you to easily explore your transcribed conversations.
- Explore by topic, speaker, positive or negative sentiment, and more.
- NLP that identifies questions, concerns, suggestions, enabling you to mine insights from your calls and meetings.
- Discover new points of interest with co-occurring topics
Read the Hyperia Blog
Learn how AI call and meeting capture can enhance your customer success process
Using Customer Success to Reduce Churn: How AI Can Help
Churn is a serious issue that every subscription-based business has to deal...
By Elliot
Customer Conversations are a Valuable Asset - How Is Your Company Leveraging Them?
In this article, we discuss how customer conversations can be a valuable...
By Elliot
Extracting Business Insights From Your Calls and Meetings
In this article, we explore how companies can extract business insights from...
By Elliot