Connecting Hyperia to Zoho
What does the Zoho Integration do?
Syncing your Zoho CRM to Hyperia will automate sales activity logging, ensuring your CRM database has no data gaps, recording every meeting, contact, and company interacted with by your team.
CRM Automation Features
Hyperia creates company and contact records in Zoho from your recorded calls, meetings and scheduled calendar events.
Hyperia logs meetings and calls into Zoho (both recorded with Hyperia and scheduled in your calendar).
After a call or meeting is captured, Hyperia updates the Zoho activity with participants, talk-time, a meeting summary, and a link back to the full recording and transcript.
Connecting the Zoho Integration
Connecting your Zoho CRM to Hyperia is super easy.
(Note you must be an admin in your Hyperia organization to enable this feature)
Login in to your account at app.hyperia.net and navigate to your profile view in the upper right corner.
Choose Shared Integrations; this will take you to the organization-wide integrations page.
Click connect on the Zoho card, bringing up the Zoho authorization window.
Accept the Zoho permissions, and Hyperia will connect to your CRM.
Controlling Contact and Company Creation
Any client-facing team engages with a variety of stakeholders throughout the customer journey. Many of these contacts often don't end up in the CRM. Hyperia ensures your CRM data is complete by adding missing contacts and company records to Zoho from your calendar events and recorded calls and meetings.
This setting is enabled by default but can be disabled. When disabled, Hyperia will only update contact and company records that already exist in the CRM.
Controlling Data Sync to Zoho
It is important to take a few moments to adjust your settings only to sync the customer conversations that you want included in your CRM. Hyperia provides several ways to control what data gets sent to Zoho.
External calls only. If you are using Hyperia for internal meetings and client-facing calls, enabling this setting will ensure that we only send external meetings to your Zoho CRM.
Choose which contacts sync data. It may be desirable to configure which users in your team are sending their meetings to your CRM. Click this option to choose which Hyperia users will send their data to Zoho.
Exclude companies from syncing. There might be a sensitive client that you don't want sent to the CRM. Add a domain to the list, and we'll exclude any conversations getting synced.
Configuring Who Can Review Recordings
By default, Hyperia will post a link back to the transcript and recording that anyone can view, makng it easy for any Hyperia member to review the call since they don't need a Hyperia account. If this option is disabled, Hyperia will post links that require a viewer to sign into Hyperia and have access to the recording within the app.