Connecting Hyperia to Slack
Overview
Connect Hyperia to Slack to share customer clips and collaborate around any client interaction. The Hyperia Slack integration enables you to:
Collaborate with your team and get Slack notifications when your team creates a comment in Hyperia
Stay updated on client conversations. Hyperia posts call summaries when new content gets added to the shared Hyperia collection
Receive alerts when your call is ready and processed
Invite Slack users to Hyperia with one-click invites
Connecting Slack to your Hyperia Organization
Note: You must be a Hyperia Organization Admin to connect Slack for your team.
In your Hyperia account, Navigate to Organization Integrations under your profile
Click Connect to Slack
Authorize the Hyperia to your Slack Workspace
Start collaborating with your team
Posting Hyperia comments to Slack
Highlight text on the transcript or summary tabs to bring up the options toolbar
Click Note to create a note
(optional) Adjust the clip size
The Slack badge on the comment shows which channel it gets posted to. Optionally, you can disable posting their comment to Slack on a per-message basis.
Once the comment is posted in Hyperia, it will show up in Slack as a notification.
Adjusting Slack Notifications
Navigate to Workspace Settings
Select the Notifications tab to select several options
Turn on/off all Slack notifications
Change the Slack channel where Hyperia notifications get posted
Turn on/off notifications for when a call is uploaded to the channel
Turn on/off notifications when a call is moved or copied to the channel
Turn on/off notifications when someone posts a comment or replies
Inviting Slack users to Hyperia with one Click
In your Hyperia account, Navigate to Organization/Team Management under your profile
Choose the Invite via Slack tab
Invite members from your Slack organization to Hyperia with a single click
All Slack invites will populate the user short name and profile image to match Slack
Assigning a Channel to post Hyperia Notifications
Navigate to Organization/Manage Workspaces under your profile
Click the three dot icon for the collection you want to edit.
Choose edit Slack channel
Select the Slack channel to send Hyperia notifications