Cookies 🍪

This site uses cookies that need consent. Learn More

Connecting Hyperia to Slack

Overview

Connect Hyperia to Slack to share customer clips and collaborate around any client interaction. The Hyperia Slack integration enables you to:

  • Collaborate with your team and get Slack notifications when your team creates a comment in Hyperia

  • Stay updated on client conversations. Hyperia posts call summaries when new content gets added to the shared Hyperia collection

  • Receive alerts when your call is ready and processed

  • Invite Slack users to Hyperia with one-click invites

Connecting Slack to your Hyperia Organization

Note: You must be a Hyperia Organization Admin to connect Slack for your team.

  • In your Hyperia account, Navigate to Organization Integrations under your profile

  • Click Connect to Slack

  • Authorize the Hyperia to your Slack Workspace

  • Start collaborating with your team

Posting Hyperia comments to Slack

  • Highlight text on the transcript or summary tabs to bring up the options toolbar

  • Click Note to create a note

  • (optional) Adjust the clip size

  • The Slack badge on the comment shows which channel it gets posted to. Optionally, you can disable posting their comment to Slack on a per-message basis.

  • Once the comment is posted in Hyperia, it will show up in Slack as a notification.

Adjusting Slack Notifications

  • Navigate to Workspace Settings

  • Select the Notifications tab to select several options

  • Turn on/off all Slack notifications

  • Change the Slack channel where Hyperia notifications get posted

  • Turn on/off notifications for when a call is uploaded to the channel

  • Turn on/off notifications when a call is moved or copied to the channel

  • Turn on/off notifications when someone posts a comment or replies

Inviting Slack users to Hyperia with one Click

  • In your Hyperia account, Navigate to Organization/Team Management under your profile

  • Choose the Invite via Slack tab

  • Invite members from your Slack organization to Hyperia with a single click

  • All Slack invites will populate the user short name and profile image to match Slack

Assigning a Channel to post Hyperia Notifications

  • Navigate to Organization/Manage Workspaces under your profile

  • Click the three dot icon for the collection you want to edit.

  • Choose edit Slack channel

  • Select the Slack channel to send Hyperia notifications