What This Policy Covers
We collect, use, store and disclose our Users’ Personal Data. For the purposes of this Policy, “Personal Data” is any information that identifies or can be reasonably used to identify an individual person. Any information that is de-identified or aggregated, even when such data is derived from Personal Data, is not considered Personal Data under this Policy.
We may also collect Personal Data that my reveal a User’s ethic or racial origins, political opinions, religious beliefs, philosophical beliefs, trade-union membership, biometric data, health-related data, or information related to a User’s personal life, including sexual orientation (collectively “Sensitive Personal Data”). As part of our Services, information that we collect which may qualify as Sensitive Personal Data includes:
User uploaded audio and video files;
User’s voice fingerprints; and
User chat history, email conversations, and CRM data permitting that a User explicitly links these services with our Services and grants permission for data synchronization with our Services.
This Policy only covers our website(s) and Services. Our website(s) may contain links to other third-party websites or services that are not operated or controlled by us. Such websites and services are not covered under this Policy and we do not endorse nor review such websites or services as they appear on our website(s). We encourage you to review the privacy policies of those third-party websites and services.
How We Collect Personal Data
When you interact with us through our website(s) or our Services, we may collect Personal Data in the following ways:
Personal Data that Users Provide Directly to Us: We collect Personal Data from a User when
they voluntarily provide such data for the purposes of accessing or using our Services, including User provided Sensitive Personal Data. Such information includes, but is not limited to, a User’s first and last name, User created username and password, email address, as well as other relevant information to register an account with us. Users may also provide Personal Data for the purposes of completing a transaction related to our Services or when they contact us. Such information includes certain information associated with a financial transaction, like a billing address, credit or debit card number, and CVC number.
Personal Data About Others: In the course of using our Services, a User may provide the Personal Data of a third party, such as when uploading an audio or video file that contains a recording of other individuals or by referring such individuals to our Services. Prior to providing such Personal Data, you must ensure that the relevant third parties have given you consent to collect their Personal Data, such third parties have consented to you providing us with their Personal Data, and their Personal Data can be used in a way consistent with this Policy. We are only responsible for third party Personal Data you provide to us and you acknowledge that you are responsible for such Personal Data that you keep in your possession.
Personal Data that is Automatically Collected: When you interact with our website(s) or Services we receive, and store certain information that is collected passively using various technologies. Such information includes a User’s IP address, User’s website activity, and mobile device information when a User accesses our website(s) or Services with a mobile device. In operating our website(s), we may also use a technology called "cookies." Our cookies help provide additional functionality to our website(s) and help us analyze website usage more accurately. You can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please note that by blocking any or all cookies, you may not have access to certain features or offerings of the Services.
Personal Data from Third Parties: We may collect Personal Data from other third-party sources, such as lead generation firms. When using our Services, a User may choose to synchronize data from other third-party platforms. This may allow us to access Personal Data, including Sensitive Personal Data, that is stored on those third-party platforms.
How We Use Personal Data
We use our User’s Personal Data to deliver, maintain, and improve our Services. This includes establishing User accounts, as well as using automatically collected information to monitor and improve our Services. In providing our Services, we will use Personal Data in the following ways:
Communicate with Users: We will use Personal Data to communicate directly with Users to fulfill requests and provide information relevant to the business relationship established between us and the User, such as billing notifications or Service disruptions. Users may not opt-out of these communications as they are necessary to providing the Services. We may also communicate information that we believe will be of interest to you (“Marketing Communications”). You have a right to opt-out of Marketing Communications from us and can contact us below or follow the “unsubscribe” instructions contained in such communications.
Protect Ourselves and Others: We will use Personal Data to assess, maintain, and enhance our security measure in order to prevent and mitigate the risks for fraud, error, or illegal activities.
Comply with User Requests: We will use Personal Data in a manner consistent with a User’s requested use. Please note that if you decide you do not want to disclose certain Personal Data to us or allow us to use certain Personal Data, you may not be able to access or benefit from certain features of our Services.
How We Share Your Personal Data
We will share Personal Data with third-parties when necessary to provide, maintain, or enhance our Services.
Other Users: In the course of using our Services, you may choose to disclose certain Personal Data, like a username, to other Users of our Services.
Service Providers: We will disclose Personal Data to third-party companies and individuals that we contract with who assist us in providing and maintaining our Services. Such third-party service providers include, without limitation, AWS cloud services. We only share Personal Data that is necessary for the service provider to perform the requested service.
Online Analytics: We may use third-party web analytics services (such as those of Google Analytics) on our Services to collect and analyze the Personal Data discussed above, and to engage in auditing, research or reporting. The Personal Data collected by various analytics technologies described in above may be disclosed to or collected directly by these service providers, who use the Personal Data to evaluate your use of the Services, including by noting the third-party website from which you arrive, analyzing usage trends, assisting with fraud prevention, providing certain features to you, and other purposes. To prevent Google Analytics from using your Personal Data for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here.
Personalize Advertising: Third parties whose products or services are accessible or marketed via the Services may also place cookies or other tracking technologies on your computer or other device to collect information about your use of the Services, in order to:
inform, optimize, and serve advertising content based on past visits to our Services and other sites; and
report how our advertising content impressions, other uses of advertising services, and interactions with these advertising impressions and services are related to visits to our Services.
We also may allow other third parties to serve tailored advertising to you on the Services or on other websites or on other mobile applications and to access their own cookies or other tracking technologies on your computer or other devices you use to access the Services. Please visit their websites to learn more about how to opt-out of their web-based personalized advertisements.
Compliance with the Law: We will disclose Personal Data to comply with any legal obligations we have to law enforcement or other relevant public agencies and bodies. We will also disclose Personal Data when it is reasonably necessary to:
prevent an individual from bodily harm or death;
prevent or mitigate criminal activity related to our Services or Users;
address security or technical issues related to our Services or Users; or
protect our rights, safety, and property.
Business Transfers: We will disclose Personal Data as part of an actual or contemplated business sale, merger, consolidation, change in control, transfer of substantial assets or reorganization.
User Requests: We will disclose Personal Data in accordance with requests and permission we receive from our Users, as they relate to providing or accessing our Services.
How We Protect and Retain Personal Data
Securing our User’s Personal Data is important to us. We have implemented organizational procedures and a number commercially available security measures to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no security measure is fully secure or error free and we cannot guarantee that our User’s personal data will never be used or disclosed in a manner that is inconsistent with this Policy. When accessing our Services through third-party websites that are synchronized with our websites and Services, please take care to secure Personal Data on those sites to avoid unauthorized access to your Personal Data through our websites.
We will retain Personal Data for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. To provide security and business continuity for the activities described in this Policy, we make backups of certain Personal Data, which we may retain for longer than the original Personal Data.
Use of Our Service by Children
We do not target our Services at children under the age of 13, and we do not knowingly collect Personal Data, as defined by the Children’s Online Privacy Protection Act, from such children. If our User’s learn that a child has submitted Personal Data via our website(s), please contact us immediately so that we may delete that information.
[Our California Users
Under the California Consumer Privacy Act (“CCPA”), Users who are residents of California may submit requests to us regarding Personal Data that we collect, use, or disclose. For the purposes of this section, “Users” only includes those who are residents of California.
Access: Users may request certain pieces of Personal Data that we collected about them. Users may also request to know:
the categories of Personal Data we collect about them;
categories of sources for the Personal Data; and
the business or commercial purpose for collecting or selling Personal Data.
Disclosure: Users may request to know what categories of Personal Data we disclose to third parties for direct marketing or business purposes.
Deletion: Users may request that we delete Personal Data which we collected. We can deny such a request when such Personal Data is required to provide the Service to the User.
The CCPA also allows Users to exercise certain rights pertaining to the sale of Personal Data, however we do not sell Personal Data to any third parties. When a User exercises any of their rights under the CCPA, we are prohibited from discriminating against them. We may provide a different quality or level of Service or charge different rate to those User who exercise their rights, depending on the value of the User’s Personal Data to us.]
Changes to This Policy
Our Services may change from time to time and as a result it may be necessary for us to make changes to this Policy. We will notify you in advance of any material changes we make to how we use or disclose information we already have collected about you. This Policy was last updated on the date above and we encourage you to review this policy periodically to make sure you are familiar with the most recent version of this Policy.
Please also feel free to contact us if you have any questions, comments, or concerns about this Policy at firstname.lastname@example.org or by mail at: 819 W Mulberry St, Louisville, Colorado 80027.