Ramp New Hires Faster and Scale Your Coaching Efforts
Use clips playlists from real situations to disseminate best practices across your team. Leverage call scoring and highlights to identify coachable moments that take reps to the next level.
AI Assistant for Rep Coaching and Onboarding
Provide reps and agents with smart checklists and helpful prompts that help keep messaging focused and relevant.
Measure improvement over time
Use conversational analytics to understand performance and trends for each client facing employee
Help reps stay productive and prepared
Automatically update CRMs and help reps stay prepared for any meeting with conversation highlights and account-level summaries
Realtime Rep Guidance
Streaming audio to call transcripts and automated annotations
- Smart checklists that help reps stay on track
- Helpful prompts that guide reps on how to respond to challenges
Call Scoring and Analysis
Score calls and Identify Areas of Improvement
Use the AI enrichment stack and call metadata to automate call scorecards, track KPIs over time, launch and measure strategic initiatives, and identify risk.Learn more
Conversational analytics that highlight key events and topics
- Analyze rep talk time, longest monologue, topics covered, screens shared, and the number of calls per week.
- Convert automated annotations into call scorecards to help understand where you need to look.
- Look across reps to see what's working and where to improve.